Support
Most answers are one tap deep
The four questions below cover eight out of ten support emails. The rest goes to a human — no ticket lottery.
Backing up & syncing
Backup is off by default. Turn it on in Settings → Account; your records are encrypted on-device with a key we don't hold before leaving your phone. Sync between your own devices uses the same encrypted objects. Turning backup off deletes the server copies within thirty days.
Subscriptions & billing
All billing runs through the App Store or Google Play — we never see your card. Cancel in your store's subscription settings; access continues to the end of the paid period. Downgrading never deletes anything: extra routines pause and wait.
Notifications behaving oddly
Check the OS-level permission first (Settings → Notifications → Groovy). Battery optimisation on some Android skins delays notifications; excluding Groovy from battery optimisation fixes the "my nudge came at lunch" mystery in almost every case.
Moving to a new phone
Install Groovy, sign into the same optional account, enable backup on the old phone, then pull it down on the new one. Without an account, use Settings → Export for a complete portable copy and import it on the new device.
Deleting your account
Settings → Account → Delete. Server-side copies (account row and any encrypted backups) are removed within thirty days; the on-device data stays until you uninstall. Email privacy@groovyinc.app if anything seems stuck.
Still stuck?
Write to support@groovyinc.app or use the contact form. Include your device model and app version (Settings → About) and the support inbox can usually reproduce the issue the same day.
Before you write
Four checks that resolve most issues without a round-trip.
1 · Update the app
Half of reported issues are fixed in the current release — check the store listing or the changelog for your version. The app also tells you in Settings → About.
2 · Check notification permissions
Delayed or missing nudges are almost always an OS-level setting, especially battery optimisation on Android. The cards above have the exact path for each platform.
3 · Note your versions
Device model, OS version, app version (Settings → About). With those three, the team can usually reproduce an issue the same day.
4 · Try export → reinstall
For anything that looks stuck (a habit that won't tick, a routine that won't save), Settings → Export gives you a complete copy; reinstalling and importing it resets the local database without losing a single dot.