Contact
A human reads every message
No ticket lottery, no chatbot maze. Pick the right address below, or use the form — it lands in the same place.
Product support
support@groovyinc.app
Bugs, account questions, "how do I…" — answered within two working days, usually faster. Pro subscribers jump the queue.
Privacy & data
privacy@groovyinc.app
Data export help, deletion requests, or anything in the privacy explainer that deserves a person.
Press & partnerships
hello@groovyinc.app
Write "press" or "partnership" in the subject line and it routes itself.
Where we are
Groovy Inc Ltd
London, United Kingdom
(Demo phase: full registered address and company number are published once the entity's public details are finalised.)
Or use the form
Before you write
Thirty seconds of setup saves a round-trip — here's what helps most.
For support questions
Tell us your device model, OS version and the app version from Settings → About, plus what you expected versus what happened. Screenshots are welcome; the messier the bug, the more we love a screen recording.
For billing questions
All billing runs through the App Store or Google Play, so include which store you subscribed through and the approximate date. We can see entitlements, but refunds and cancellations are executed from your store account — we'll walk you through it.
For data requests
Write from the email on your Groovy account (if you have one) and say what you need: an export, a deletion, or something the privacy explainer didn't cover. No account? Say so — device-only users get the same speed.
Response times
Support: within two working days, usually one. Privacy requests: within a week, one month legally. Press: same or next day. Everything arrives in one inbox read by the team that builds the app — nobody outsourced, nobody scripts us.